FAQs


Frequently Asked Questions

How long is the delivery time?

Svelty Cosmetics is an eco-responsible brand that cares about the environment, that is why our products are formulated according to demand. Delivery times vary between 7 and 14 working days.

After this period, if you still have not received your order, you can contact us at the following email address: info@sveltycosmetics.com.

NOTE: Some complications due to the impact of COVID19 may cause delays in delivery ranging from 3 to 10 days and we apologize in advance.

Do you ship internationally?

We now only deliver to the United States and Canada.

How much are the shipping costs?

Shipping is FREE for orders from 40$.

How do I use a promo code?

You can use your promo code when making your order, at the first step of the purchasing process where you will provide your personal information. Write your discount code and select "Apply".

How do I get refund?

You can find all information in our Refund Policy page. Please note that for any item on sale, no refund is possible.


If we have not answered your question, please contact us at the following email address: info@sveltycosmetics.com.